Camera Critters & Looking at the Sky are in the next post
I just learned the name of this
bush with pink blossoms
the name of the plant below
blooming in my yard
and for others participating in Pink Saturday,
Today’s Flowers, and Shadow Shot Sunday
For those following the continuing saga of my Dell Inspiron issues … this past week ‘Sanjay’ scheduled two 11am calls, one on Tuesday and the other on Friday. I waited Tuesday for 90 minutes before having to leave for an appointment (took his cell phone call at about 1pm but since I wasn’t home couldn’t do anything with my laptop) and waited Friday for two and a half hours (missing the 4:40pm call from ‘Sean’ by seconds trying to fish the cell phone out of my purse when it rang).
I called Dell Tech Support when I arrived home … around 6pm and spoke to Roy who listened attentively and made notes in my file. Specifically I needed to let Sean and Sanjay know that I would be unavailable at 11am for a while and that it would be better to call me early in the morning or late in the afternoon.
Roy scheduled a callback for Monday between 4 and 6pm. He also encouraged me to talk directly with Customer Service which I did. However, three different people assertively told me (multiple times) there was no way to replace my battery (even though it had clearly been faulty from the get go) unless I was willing to pay $159 for a new one. The 3rd representative (Angel) actually hung up (yup … you read that right) on me as I expressed my frustration and asked for yet another ‘supervisor’ to talk to after telling me that even during the first year they wouldn’t have replaced the battery, but would had me return the entire computer. That conflicts with what the Tech Support guys have told me. Apparently Customer Support personnel don’t have access to Tech Support case files and Tech Support can’t handle the ‘battery’ issue since it’s a Customer Service issue. Talk about a Catch 22!
So … my extended warranty will pay to have someone come to my house to ‘trouble shoot’ … even replace the monitor, but not the battery. There’s no way I’d spend that amount of money without assurances that a new bigger battery would actually FIX the dim monitor problem. Upgrading to Windows 7 and replacing the battery would cost about the same thing as new Dell notebook (not that I’d be likely to buy another Dell any time soon).
I’ve decided to let some time pass (to calm myself) before trying again … but I suspect this Inspiron 1720 notebook will remain a desktop indefinitely. Looking at the bright side, at least the machine is finally ‘stable’ and not crashing repeatedly any longer … and THAT’s a good thing. I do love my new Sony Vaio notebook. It’s bright enough to use on battery power without changing from the ‘balanced power’ settings and gives me about 3 hours of battery life before suggesting I plug it in … so I’m technologically ‘mobile’ again at last.
Click for comments at the TOP of the post under the title, rather than at the bottom ;–)